NewsJanuary 24, 2008
Charter Communications apologizes after deleting 14,000 e-mail accounts
ST. LOUIS (AP) -- Charter Communications is apologizing after accidentally deleting 14,000 customer e-mail accounts. The suburban St. Louis-based cable TV company also provides high-speed Internet and telephone services. The company was doing routine maintenance Monday, clearing out old, unused accounts when the 14,000 active accounts were mistakenly cleared as well...ST. LOUIS (AP) -- Charter Communications is apologizing after accidentally deleting 14,000 customer e-mail accounts.
The suburban St. Louis-based cable TV company also provides high-speed Internet and telephone services. The company was doing routine maintenance Monday, clearing out old, unused accounts when the 14,000 active accounts were mistakenly cleared as well.
The accounts should still be open to customers, but everything in them was deleted.
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Charter is offering $50 credits to customers who lost their e-mail. Spokeswoman Anita Lamont says extra safety measures are now in place to make sure it doesn't happen again.
The $50 credit will be automatically applied to customers of affected accounts.
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Information from: St. Louis Post-Dispatch, http://www.stltoday.com
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