Business Notebook: Record-setting service � Drury Hotels earns 13th consecutive J.D. Power Award

Consistency is key to Drury Hotels' recent recognition: For the 13th consecutive year, the hotel chain and its 5,000 employees was ranked "Highest in Guest Satisfaction Among Upper Midscale Hotel Chains" in the J.D. Power 2018 North America Hotel Guest Satisfaction Index Study.

That sets a record for most consecutive wins in the J.D. Power hotel category, according to a news release from Drury Hotels.

"In the hospitality industry, consistency matters," Chuck Drury, president and CEO of Drury Hotels, said in the release. "Providing guests with exceptional service and value every single day across our 150 properties is how we've always done business and will continue to operate in the future. To be recognized for these efforts -- 13 years in a row -- is a tremendous honor, and I couldn't be more proud of our team members' ongoing dedication and commitment."

Drury placed first in all seven categories of its J.D. Power hotel segment, earning the company's highest score to date.

The categories are reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees, according to www.jdpower.com.

The lobby of the Drury Plaza Hotel Cape Girardeau Conference Center is seen in this undated photo.Submitted photo

The study is based on responses from 55,000 guests in the United States and Canada who stayed in a hotel from May 2017 through May 2018.

Based in Missouri, Drury Hotels has been family-owned and operated since 1973. Brands include Drury Inn & Suites, Drury Inn, Drury Plaza Hotel, Drury Suites, Pear Tree Inn by Drury and other hotels in the mid-priced hotel segment, according to the release.

Robinson awarded contract

PERRYVILLE, Mo. -- Robinson Construction Co. was recently awarded a $14.4 million contract for design and renovation of Building 751 at Patrick AFB, Florida, according to a recent news release.

Building 751 is a 1940s era maintenance hangar that houses the 920 Maintenance Group, 920 Aircraft Squadron and 920 Maintenance Squadron.

Robinson was awarded the contract for design and renovation of the 47,000-square-foot facility on July 19. The renovations include upgrade of the existing building systems such as electrical, mechanical, and fire protection; resurfacing of the hangar concrete floor surface; repair of hangar doors and their components; central HVAC installation in the office area; installation of approximately 25,000 square feet of bird netting in the hangar bay; and site preparation and utilities for temporary facilities.

Ribbon cuttings

Quality Jewelry Buy Weight will hold a ribbon cutting at 11 a.m. Wednesday at 110 Themis St. in Cape Girardeau to celebrate its new location.

People on the Move

Dawn Dauer

The Bank of Missouri recently announced the promotions of Dawn Dauer, Paul Gard and Aaron Panton, and the addition of Erika Worley.

Paul Gard

Dauer has been named chief banking officer. Her primary objective will be to optimize our customers' experiences and to further employee development.

Aaron Panton

Gard and Panton have been named regional bank presidents. Gard will lead the bank's southern region (Perryville, Poplar Bluff, Steele, Caruthersville, Patton and Marble Hill), while Panton will lead the southeast region (Cape Girardeau, Jackson and Scott City). Reporting to Gard and Panton are community bank presidents Kyle Thompson in Jackson, Julia Wheatley in Steele and Caruthersville and Kevin McCormick in Poplar Bluff.

The Cape Girardeau Area Chamber of Commerce recently announced the successful completion of the 29th year of the Leadership Cape program, a seven-month program that exposes participants to the opportunities, realities and challenges of the Cape Girardeau community, while creating opportunities for professional growth.

Kim Voelker, chamber vice president, serves as the staff liaison for the Leadership Development committee at the chamber.

Leadership Cape Class of 2018 graduates are Katherine Amrhein, Southeast Missouri State University; Lt. Rodney Barker, Cape Girardeau Police Department; Tiffany Barr, Ray's Banquet Center; Erica Bogenpohl, Alliance Water Resources; Gayle Conrad, City of Cape Girardeau; Brandon Cooper, Moss & Cooper; Richard Crowley, SoutheastHEALTH; Tammy Deimund, Saint Francis Health Care; Calvin Garner, Community Caring Council; Zachery Gendron, The Bank of Missouri; Amanda Geske, Banterra Bank; Patricia Harrell, Montgomery Bank; Dennis Kinkead, Southeast Missouri State University; Gunnar Knudtson, First Missouri State Bank; Taylor Laws, Cape Girardeau Area Chamber of Commerce; pastor Jacob May, Christ Lutheran Church; Samantha Mlot, Old Town Cape; Todd Obergoenner, W.E. Walker-Lakenan; Katie Palisch, Realty Executives of Cape County; Debbie Pensel, First Midwest; Bruce Pfeifer, Drury Southwest Inc.; Whitney Quick, Better Business Bureau; Larry Rhodes, Commerce Bank; John Ryan, Spencer Fane LLP; Mary Schabbing, Saint Francis Healthcare; Michael Siebert, Coalter Insurance Group; Greg Vaughn, Media Leaf LLC; Mike Warren, Main Street Signs; and Rinda Wiseman, SoutheastHEALTH.

mniederkorn@semissourian.com

(573) 388-3630