BusinessFebruary 21, 2023

There is only one boss — the customer. And the boss can fire everybody in the company from the chairman on down, simply by spending his money elsewhere. ...

Shoppers leave a Walmart store Feb. 17, 2009, in Danvers, Massachusetts.
Shoppers leave a Walmart store Feb. 17, 2009, in Danvers, Massachusetts.Associated Press file

There is only one boss — the customer. And the boss can fire everybody in the company from the chairman on down, simply by spending his money elsewhere.

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— Sam Walton, Walmart founder (1918-1992)

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